We believe your next sale is hiding in the questions your shoppers never asked.
Shoppers rarely go looking for answers, so Inzwa brings the answers to them, right where they're deciding. Every question it couldn't answer comes to you, ranked by what it costs you.
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“Does this work for me?”
Shoppers have questions. Most never ask. They just leave. You paid for that visit, and your analytics show where they left. Never why.
Shoppers have questions. Most never ask. They just leave. You paid for that visit, and your analytics show where they left. Never why.
What changes for your store.
You see what is costing you sales. Every unanswered question, ranked by revenue.
A lost sale gets fixed once. Upload the guide you already have.
Shoppers get their answer before they leave. Every answer comes from your own store.
You know which answers brought orders. Each order sits beside the conversation that led to it.
Hard questions come to you. With the whole conversation, so nobody asks twice.
New shoppers find you where you are not advertising. Every fix makes your products easier to recommend.
71 assisted orders for our first two stores, and counting.

- Shoppers guided to their size, so the team answers fewer questions.
- Insights on sizing and sold-out demand.
- SEO fixes, so more shoppers find the store.
“We believe sales follow when you listen to your shoppers and fix what they need.”
Talk to usWho Inzwa is for.
Your store runs on Shopify.
Inzwa installs like any Shopify app.
Your shoppers hesitate before they buy.
Fit, sizing, compatibility, range. Products a shopper could get wrong.
About 12K visits a month or more.
Enough shoppers to show you results within a month.
Check your store.
Live in three steps.
About five minutes of your time. We run a 15 to 30 day pilot with a few stores at a time.
Inzwa means “to listen”.
I had a hard time understanding why shoppers weren't converting on my online store. My analytics showed me what and where, never why.
Every fix felt like an educated guess, because I had no way to listen to my shoppers. That's why we're building Inzwa with founders, for founders.
Victor KuwandiraFounder
Inka SeppänenCo-founder
Questions you haven't asked yet.
A chat waits to be opened. Inzwa puts the answer on the product before the shopper asks, and shows you every question nobody could answer, ranked by what it costs you.
Your own store. Your catalogue, stock, reviews, policies and the guides you upload.
Yes, on its own. When you add, change or remove a product, or its stock moves, Shopify tells Inzwa straight away. It never offers what you no longer sell.
An order counts only when that shopper asked Inzwa something first, and bought within seven days. Each one sits beside its conversation, so you can check it yourself.
About five minutes to set up. After that, Inzwa shows you which fix is worth your time.
No. Shoppers get their answers in their own language, over 100 of them. So shoppers in other countries are helped too, and what they asked reaches you in your store's language or English.
Start listening.
A call about your store: where it is today and where you want it to go. No commitment.
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