Privacy Policy

At Inzwa, we prioritize the privacy and security of both merchants and their customers. Our systems are designed to extract intelligence while maintaining strict data guardrails.

Zero-Party Data Collection

We collect data through voice and text interactions between shoppers and the Inzwa AI Assistant. This data is used to provide real-time assistance and generate business insights.

PII Scrubbing & Anonymization

Before any conversation is analyzed by our AI models, we apply aggressive scrubbing protocols to redact Personally Identifiable Information (PII), such as names, emails, and phone numbers. The AI analyzes intent, never personal data.

Data Security

All data is stored securely in encrypted databases. PII captured for specific requests (like waitlists) is decoupled from chat transcripts to ensure anonymity in analysis.

Last updated: May 2026. For questions, contact hi@inzwa.co